This Refund Policy explains when and how KinoAccess handles cancellations, service problems, and refund requests. It forms part of our Terms of Service.
1. Before payment
You may stop the order process at any time before payment without charge. Where offered, you may use the free verification option to test access on one available device before deciding whether to purchase. A free verification creates no obligation to pay.
2. When you may request a refund
You may request a refund when:
- you were charged more than once for the same order;
- payment was confirmed but the purchased access was not delivered;
- the delivered package materially differs from the package, price, or access term confirmed before payment;
- access stops working during the paid term and KinoAccess cannot restore it or provide suitable replacement access promptly; or
- a refund or other monetary remedy is required by applicable law.
3. Access problems and replacement
If access stops working, contact us through the same WhatsApp chat. We will first investigate and try to restore access. If the problem cannot be corrected promptly, our normal guarantee is suitable replacement access for the remaining paid term. If restoration or replacement is not reasonably available, we will provide an appropriate price reduction or refund as required by the circumstances and applicable law.
4. Change-of-mind requests
Because streaming access is a digital service that may be activated and used immediately, a change of mind after working access has been delivered does not automatically qualify for a refund. We may nevertheless consider the individual circumstances. This rule does not limit any cancellation or refund right that cannot lawfully be excluded.
5. Situations not caused by a service defect
A refund is not normally provided solely because:
- a particular film, series, language, or regional catalogue item is unavailable;
- a device is incompatible after the compatibility limitation was disclosed or a working alternative device is available;
- the customer no longer wants the service after working access was delivered;
- access was disrupted by the customer changing shared-account credentials, interfering with another profile, reselling access, or materially breaching the Terms of Service; or
- the customer cannot use the service because of their own internet connection, device settings, or failure to follow reasonable setup steps.
These examples do not override mandatory consumer rights or prevent us from assisting with setup and access recovery.
6. How to request a refund
Contact WhatsApp at +7 747 047 6814 or email littlelordfuckleroys@proton.me. Include:
- the WhatsApp number used for the order;
- the order number, if available;
- the package purchased and payment date; and
- a short description of the problem and the remedy requested.
We may request payment confirmation or information needed to verify the order. Never send your bank password, card PIN, or a one-time banking code.
7. Review and outcome
We will review the payment record, delivery and access history, support attempts, and any replacement offered. We will communicate the decision and the available remedy through WhatsApp or the contact method used for the request. A request will not be rejected solely because it uses informal wording or does not identify a specific legal rule.
8. Refund amount and method
An approved refund may be full or may reflect the affected or unused part of the paid service, depending on the circumstances and applicable law. Duplicate payments are refunded in the duplicated amount. Refunds are sent to the original payment method where reasonably possible; bank or payment provider processing times may apply.
9. Mandatory consumer rights
Nothing in this Refund Policy excludes or limits rights or remedies that cannot lawfully be excluded under the laws of the Republic of Kazakhstan. Where this policy conflicts with a mandatory legal requirement, that legal requirement controls.
10. Contact
For questions about this policy, contact us through WhatsApp or email littlelordfuckleroys@proton.me.